What the red box means and what to do to avoid double bookings.
When you change rates or availability, or a booking arrives, InnBeds sends the update to every channel in a few seconds. If a channel doesn't receive it, InnBeds retries on its own; if the problem lasts more than 15 minutes it alerts you, because in the meantime someone could book dates that are already taken.
(Retry now) in the red box. Often that's enough.
on the channels, for example in the Booking.com extranet.
until the problem is solved.
From then on there is nothing else to do.
Warning. An iCal calendar (Vrbo or another system) can also fail. In that case the alert arrives after one hour: check that the calendar link is still valid in Sito web → Calendari iCal (Website → iCal calendars).
Tip. If the alert keeps coming back, write to support: we'll check the connection for you.
Something not working? Write to us below or from the control panel under Assistenza (Support): we'll look at your property together.
We usually reply within one working day. If you are already a customer, you can also write to us from the control panel (Assistenza).
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