Help centre › Website and payments

Online payment by card or PayPal

Taking a deposit or full payment when the guest books.

Steps: 4Time: 20 minutesYou need: a Stripe account (for cards) and/or a PayPal Business account
  1. Connect your account

    In Sito web → Pagamento online (Website → Online payment) connect Stripe and/or PayPal. The money goes straight to you.

  2. Choose the mode

    Guest's choice, mandatory deposit or full payment.

  3. Set the hold time

    During payment the room stays blocked for the minutes you set. If the guest doesn't pay, the booking cancels itself.

  4. Make a test

    Use Stripe test keys (starting with sk_test_) or PayPal sandbox, then switch to the live keys.

Tip. Refunds are made from the booking's account, without logging in to Stripe or PayPal.

Something not working? Write to us below or from the control panel under Assistenza (Support): we'll look at your property together.

Write to us

We usually reply within one working day. If you are already a customer, you can also write to us from the control panel (Assistenza).